Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs. By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
What they're looking for
- 4+ years of combined experience account and/or project management experience in a customer facing role
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
- Demonstrated ability for and interest in project management and analyzing data sets
- Intelligent, quick thinking, fast learning, and solution oriented
- To be an adaptable team player with strong communication and organizational skills
More about this role
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.
Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our...
Browse similar: Startup jobs · Remote jobs