Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a Customer Success Manager on our CSM Team , you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in project management or business consulting
- Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan
- Understanding of business performance analytics and operational workflows
- Ability to lead conversations that connect technology to measurable business results
More about this role
At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a Customer Success Manager on our CSM Team , you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations.
This role is perfect for someone who is driven, curious, and passionate about helping others succeed . You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.
Own Customer Outcomes
- Act as the dedicated CSM for ~75+ assigned accounts, serving as the primary point of contact and strategic business advisor.
- Understand each customer’s business goals, challenges, and success metrics — and align ServiceTitan solutions to drive tangible ROI and business outcomes.
- Build and maintain senior-level relationships to ensure customer confidence, long-term loyalty, and retention.
Deliver Value and ROI
- Guide customers in maximizing their use of ServiceTitan by identifying high-impact opportunities to improve performance and efficiency.
- Create and execute...
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