Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
At ServiceTitan, we're building the agentic operating system for the trades. We're well into moving onboarding and the rest of the customer journey to an agent-led experience: one that knows each customer, sets them up on best practices and helps them resolve issues and grow. The vision is set, the strategy is taking shape, and the first agentic capabilities are coming to life. We're looking for a Group PM to lead a team of PMs in executing that strategy at scale and to shape its next phases based on what we learn. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead execution of our agentic onboarding strategy across new and existing customers
- Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought
- Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket
- Use results from the field to shape the next phases of the strategy
- Hire, coach and grow a team of PMs
- Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams
More about this role
At ServiceTitan, we're building the agentic operating system for the trades. We're well into moving onboarding and the rest of the customer journey to an agent-led experience: one that knows each customer, sets them up on best practices and helps them resolve issues and grow. The vision is set, the strategy is taking shape, and the first agentic capabilities are coming to life. We're looking for a Group PM to lead a team of PMs in executing that strategy at scale and to shape its next phases based on what we learn.
- Lead execution of our agentic onboarding strategy across new and existing customers
- Drive agentic success: insights, health monitoring and recommendations that move customers to full use of what they bought
- Own support resolution, helping customers solve day-to-day issues through the agent instead of a ticket
- Use results from the field to shape the next phases of the strategy
- Hire, coach and grow a team of PMs
- Partner with Engineering, Design, Data Science, the Agent Platform team and post-sales teams
- Rally the domain teams whose products customers set up during onboarding, with clear owners and shared tracking
- Define and track metrics for time to value,...
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