Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program Keep all customers within your pipeline on track to go-live within their agreed-upon schedule Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
- Critical thinking skills with experience in troubleshooting software issues
- Experience with ServiceTitan software a big plus
- Exceptional project management skills, Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Familiarity with SaaS business models a plus
More about this role
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
Prepare, update, and manage project management materials
Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
Manage various forms of risk that would prevent customers from going live within predetermined schedule
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
Work with manager on escalations and at risk accounts...
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