Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
As a Manager on the Enterprise Customer Success team , you will lead and inspire a team of 8 Customer Success Managers serving some of ServiceTitan’s largest and most strategic customers. You’ll play a critical role in shaping our strategy for retention, expansion, and customer satisfaction, while fostering a culture of growth, ownership, and excellence. Your focus will be on empowering your team to deliver measurable ROI, drive deep product adoption, and strengthen long-term partnerships with customers.
What they're looking for
- Curious and always looking for ways to make things better
- A problem solver who thrives in challenges
- Detail oriented and organized, with follow through you can count on
- A true owner, you see it, solve it, and never wait for someone else to go first
More about this role
At ServiceTitan, we accompany our customers every step of the way, from the moment they join us to every milestone of their growth. Our work impacts real people doing real work, and we take that responsibility seriously. We’re passionate, curious, and relentless about driving results for our customers and each other.
If you’re a leader who thrives on coaching high-performing teams, solving complex challenges, and pushing the boundaries of customer experience and innovation, this is where you belong.
As a Manager on the Enterprise Customer Success team , you will lead and inspire a team of 8 Customer Success Managers serving some of ServiceTitan’s largest and most strategic customers. You’ll play a critical role in shaping our strategy for retention, expansion, and customer satisfaction, while fostering a culture of growth, ownership, and excellence.
Your focus will be on empowering your team to deliver measurable ROI, drive deep product adoption, and strengthen long-term partnerships with customers.
- 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment
- Proven success leading Enterprise or Strategic accounts and teams managing...
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