Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
ServiceTitan is looking for a high-impact Manager to join our Post Sales Process & Automation team. This role is ideal for someone who thrives on coaching and developing team members, turning ambiguity into clarity, building scalable processes and solutions, and driving operational excellence across post-sales functions. The right candidate will be a self-starter, a trusted cross-functional collaborator, and a strategic thinker who owns projects from ideation to execution.
What they're looking for
- Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey
- Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping
- Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight
- Push the organization forward in terms of AI tooling and development. Bring an AI first mindset to solution design and all job responsibilities
- Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements
- Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support
More about this role
Ready to be a Titan?
ServiceTitan is looking for a high-impact Manager to join our Post Sales Process & Automation team. This role is ideal for someone who thrives on coaching and developing team members, turning ambiguity into clarity, building scalable processes and solutions, and driving operational excellence across post-sales functions. The right candidate will be a self-starter, a trusted cross-functional collaborator, and a strategic thinker who owns projects from ideation to execution. The ideal candidate is a proactive communicator and critical thinker with a strong background in revenue systems, process improvement, and project management—comfortable navigating ambiguity in a dynamic, fast-paced environment.
What You'll Need
- Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey.
- Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping.
- People management duties including providing actionable feedback to team members, allocating capacity among direct team and across broader team...
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