Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
You'll be the person who takes customers from signed contracts to fully activated — and then keeps them getting more value every month. This is not a passive account management role. You'll be deep in the product, deep in the data, and deep in the relationship. You'll own the full post-sale journey: activation, configuration, adoption, and optimization — making sure every customer you touch is getting real, measurable ROI from Voice Agent.
What they're looking for
- A track record of owning the post-sale relationship: activation, adoption, retention, and renewal
- Comfort getting technical — you're not afraid of configuration, troubleshooting, or learning how a product works under the hood
- Strong communication skills with the ability to simplify complex concepts for customers of all technical levels
- Data-driven mindset — you use adoption metrics and account trends to prioritize your time and identify risk
- Self-starter who thrives in a fast-moving, ambiguous environment with minimal hand-holding
- Experience in the home services industry (GM, Ops Manager, or similar) is a strong plus
More about this role
Ready to help shape the future of AI in the trades? ServiceTitan's AI Specialist is a high-impact, customer-facing role at the center of our Virtual Agents product.
You'll be the person who takes customers from signed contracts to fully activated — and then keeps them getting more value every month. This is not a passive account management role. You'll be deep in the product, deep in the data, and deep in the relationship.
You'll own the full post-sale journey: activation, configuration, adoption, and optimization — making sure every customer you touch is getting real, measurable ROI from Voice Agent.
Virtual Agents is one of the most exciting products ServiceTitan has ever built — and the AI Specialist is the person who makes it real for customers. You'll be working at the intersection of AI, operations, and customer success in an industry that is just beginning to understand what's possible. The impact you make here will be visible, measurable, and meaningful.
Own the end-to-end onboarding experience for new Virtual Agent customers — from onboarding through optimization and active usage
Run product demonstrations tailored to each customer's business, using their own data and...
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