Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Review contract terms to ensure accuracy in billing and Salesforce data before signing
- Work alongside Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts
- Act as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies
- Support internal teams on escalations and reconciliations to resolve any billing issues
- Month-End Close & Revenue Accounting: Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP
- Support internal and external financial audits by maintaining clear documentation and audit trails
More about this role
We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. In this high-impact position, you will partner cross-functionally across departments (Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections) to manage client accounts, set up billing, track contract data, and address customer billing issues.
- Billing Operations & Contract Management: Participate in both recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules.
- Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues.
- Review contract terms to ensure accuracy in billing and Salesforce data before signing.
- Work alongside Collections specialists to resolve billing...
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