Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
The Senior Community Specialist will serve as a key player in developing our ServiceTitan, Aspire, and FieldRoutes customer community groups, as well as supporting and executing our Employee Advocacy program company-wide. This role moves beyond single-platform moderation to support the Manager, Customer Community in building and executing community plans across brands. This ensures consistency, shared learnings, and a unified voice, while respecting the nuances of each customer base. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own the content calendars for customer community groups, executing and adapting the team’s overall strategy for each
- Source and develop content across all customer communities, feeding the calendars you own and other existing editorial calendars
- Monitor and route escalations across our customer communities and other social channels, prioritizing based on severity and cross-functional impact
- Identify and close gaps between previously siloed community efforts, sharing learnings, playbooks, and best practices across brands
- Diligently track customer questions, issues, and recommendations across brands and communicate them to the appropriate teams
- Build brand personality and customer trust through regular one and two-way communication across our community platforms
More about this role
ServiceTitan is the leading software platform built to power the trades. Our cloud-based, end-to-end solution gives contractors the tools they need to run and grow their business, from customer acquisition to project completion, and everything in between. Our family of brands, including ServiceTitan, Aspire, and FieldRoutes, serves businesses across the trades, from HVAC and plumbing to landscaping and pest control. We're looking for someone who can help us build a unified, best-in-class customer community experience across this portfolio.
The Senior Community Specialist will serve as a key player in developing our ServiceTitan, Aspire, and FieldRoutes customer community groups, as well as supporting and executing our Employee Advocacy program company-wide. This role moves beyond single-platform moderation to support the Manager, Customer Community in building and executing community plans across brands. This ensures consistency, shared learnings, and a unified voice, while respecting the nuances of each customer base.
Our Community team is seeking someone who has deep community management experience, strong execution instincts, and a data-driven approach to engagement and...
Browse similar: Startup jobs · Remote jobs