Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
As a Senior Customer Advocacy Specialist , you’ll own and grow key advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You’ll build strong relationships with customer advocates, connect them to meaningful opportunities to share their expertise, and partner across the business to ensure customer proof supports our most important priorities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Build and grow assigned ServiceTitan advocacy motion(s) , including customer references, events, recruitment, and other opportunities for customers to engage and advocate for ServiceTitan
- Own customer identification and sourcing for content opportunities, partnering with Marketing and Content teams to bring customer stories from initial identification through development and completion
- Support and contribute to the strategy and execution of customer review programs for Aspire and FieldRoutes, partnering with cross-functional teams to maintain a healthy flow of customer feedback and positive reviews
- Use program data and reporting to evaluate advocacy health, identify coverage or engagement gaps, measure business impact, and recommend opportunities for continued growth
- Develop repeatable processes, documentation, and program frameworks that allow successful advocacy initiatives to scale while maintaining a strong customer experience
- Serve as a senior member of the Customer Advocacy team by sharing best practices, contributing to team-wide initiatives, and providing guidance and support to other team members when needed
More about this role
ServiceTitan’s Customer Advocacy team brings the voice of our customers to life through references, customer stories, advocacy communities, events, and programs that connect our customers with one another and the broader industry.
As a Senior Customer Advocacy Specialist , you’ll own and grow key advocacy programs across ServiceTitan, Aspire, and FieldRoutes. You’ll build strong relationships with customer advocates, connect them to meaningful opportunities to share their expertise, and partner across the business to ensure customer proof supports our most important priorities.
This role goes beyond executing existing programs. You’ll use customer insights, program data, and AI to identify opportunities to scale what’s working, develop new approaches to increase participation and engagement, and strengthen the impact of advocacy across the businesses you support.
- Own the advocacy strategy and day-to-day execution for assigned ServiceTitan customer segment(s), Aspire, and FieldRoutes , serving as a key partner for customer references, advocate recruitment, customer content, events, and branded advocacy programs.
- Own the end-to-end reference process across assigned audiences,...
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