Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
As a Sr. Pro Product Specialist, Convex you’ll manage the long-term success of Convex' enterprise/ strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
What they're looking for
- Develop strong working relationships with corporate contacts
- Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users
- Collaborate with customers and product managers to manage product enhancement requests
- Act as a subject matter expert on custom product features
- Manage initiatives to increase product adoption, customer satisfaction and evangelism
- Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly
More about this role
Ready to be a Titan?
As a Sr. Pro Product Specialist, Convex you’ll manage the long-term success of Convex' enterprise/ strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.
- Develop strong working relationships with corporate contacts
- Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.
- Collaborate with customers and product managers to manage product enhancement requests.
- Act as a subject matter expert on custom product features
- Manage initiatives to increase product adoption, customer satisfaction and evangelism.
- Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.
- Gather intelligence on how customers are...
Browse similar: Startup jobs · Remote jobs