Our all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly. Backed by Battery, Bessemer and Index.
About the role
As a Technical Support Specialist for our Financials pillar, you’ll be the go-to expert for our customers' most critical business workflows. You will help them manage their books, streamline accounting processes, and maximize their profitability using our software. This is a unique opportunity to blend your passion for customer service with your knowledge of accounting principles to make a tangible impact.
What they're looking for
- Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role
- An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities
- Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms
- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Strong communicator in both written and verbal form
- Customer-centric mindset, desire to learn, and a can-do attitude
More about this role
As a Technical Support Specialist for our Financials pillar, you’ll be the go-to expert for our customers' most critical business workflows. You will help them manage their books, streamline accounting processes, and maximize their profitability using our software. This is a unique opportunity to blend your passion for customer service with your knowledge of accounting principles to make a tangible impact. Our specialists have the highest rate of internal transfers across the organization, making this the perfect launchpad for your career at ServiceTitan.
- Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
- Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
- Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
- Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
- Prevent escalations and de-escalate...
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