ShareCRM is an AI-powered, customizable and affordable enterprise CRM solution to seamlessly integrate and empower every aspect of your business.
About the role
The Quality Support Manager will oversee Leads and Specialists working in all three remote Central Operations queues. In partnership with peer managers, this role ensures turnaround times and backlogs consistently meet or exceed targets. The Quality Support Manager is responsible for supporting field operations and cross-functional partners to drive exceptional client satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated active listening and effective communication skills
- Strong emotional intelligence skills with ability to navigate challenging conversations
- Strong interpersonal skills with a focus on empathy, professionalism, courtesy, and patience
- Ability to coach, develop, and provide constructive feedback
- Ability to build trust and maintain positive working relationships across teams and functions
- Ability to respond thoughtfully in challenging or high-pressure situations
More about this role
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app , helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store , Google Play , and the web . To learn more, visit sharecare.com.
The Quality Support Manager will oversee Leads and Specialists working in all three remote Central Operations queues. In partnership with peer managers, this role ensures turnaround times and backlogs...
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