About Shippo At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. Backed by Bessemer, 500 Global and USV.
About the role
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by R ippling.com. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals
- Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap
- Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally
- Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements
- Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health
- Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management
More about this role
Shipping & handling responsibilities
Product Strategy & Vision
- Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals.
- Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap.
- Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally.
- Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements.
- Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health.
- Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management.
- Support incident response and post‑mortems to ensure carrier issues result in durable product improvements.
- Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost.
- Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap...
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