Smart and simple repair shop management software that does it all. Invoices, POS system, CRM, inventory, scheduling, & more. Request a demo today! Backed by Bessemer, Index and ICONIQ.
About the role
As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. I n this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Have a clear, professional, friendly and informative communication style
- Have a deep sense of empathy and experience in a customer-facing roles
- Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday
- Show a passion for SaaS B2B, are life-long learners, and highly motivated to excel
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity
- Adapt quickly to changing priorities and evolving customer needs
More about this role
As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. I n this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features.
- Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Ensure customers are engaged and proactively engage in churn mitigation efforts
- Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis
- Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.
- Maximize the tools available to improve...
Browse similar: Startup jobs · Remote jobs