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Senior Associate, Product Support - Brand Onboarding

ShopMy · US - Remote · Remote

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About ShopMy

Shop the recommendations of the world. Backed by Bessemer and Menlo.

About the role

We're hiring a Senior Associate, Brand Onboarding to join our Product Support team. This is a hands-on, in-the-queue role: you'll own your own Shopify onboarding queue, work directly with brands every day, and get them live fast. You'll report to the Senior Manager, Brand Onboarding. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Being on the front line with brands and getting them to launch
  • Juggling a full queue and keeping every account moving
  • Figuring out why something broke, not just patching it
  • Owning a problem from first flag to final fix, and bringing a proposed solution, not just the issue
  • Direct feedback and evolving processes, you own mistakes openly and adjust quickly
  • Fast-moving, high-growth environments where priorities shift and adaptability is a strength
More about this role

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

We're hiring a Senior Associate, Brand Onboarding to join our Product Support team. This is a hands-on, in-the-queue role: you'll own your own Shopify onboarding queue, work directly with brands every day, and get them live fast. You'll report to the Senior Manager, Brand Onboarding.

You'll spend roughly 80%...

Read the full posting on ShopMy's site ↗

Product Support

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