Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.
About the role
You'll drive customer outcomes and value through Sigma's analytics, apps, and agents platform, scaling the customer success team and practices to support our rapid growth. This is a retention and expansion-focused mandate for someone who's equal parts builder and scaler, strengthening what's working today and creating the capabilities we don't have yet. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience building digital-only or hybrid engagement models from the ground up with close collaboration with Marketing and Product on in-product nudges, lifecycle campaigns, and self-serve engagement
- Rigorous, data-first operating discipline. Treats CS as a measurable system: defines KPIs, builds reporting and dashboards, runs structured experiments, and makes decisions from data as a default, not an exception
- Domain expertise in technical, data-centric products. Analytics, business intelligence, or application platforms preferred
- Hands-on AI builder with experience building AI agents, automations, and/or apps
- Experience owning account risk and forecasting inputs in close partnership with Sales and Renewals functions
- Excellent cross-functional communication and influence, including Sales, Product, Marketing, Support, RevOps, and Finance
More about this role
You'll drive customer outcomes and value through Sigma's analytics, apps, and agents platform, scaling the customer success team and practices to support our rapid growth. This is a retention and expansion-focused mandate for someone who's equal parts builder and scaler, strengthening what's working today and creating the capabilities we don't have yet.
As AVP, Customer Success Commercial & Scale, you'll own Commercial CSM, Scale (CSM + Digital), and Digital-only segments. You'll lead the team and build coverage strategies, segment-specific playbooks, and AI-driven, scaled capabilities (e.g., digital journeys, self-serve, one-to-many programs, webinars, etc.) that enable Sigma to serve a fast-growing customer base without linear headcount growth. The job is as much about instrumentation as it is about people: you'll run this org the way Sigma expects its own customers to run their business, with clear metrics, structured experiments, and decisions grounded in data rather than instinct.
You'll report to the SVP, Customer Success, and work closely with Sales, Renewals, Product, Marketing, Support, Enablement, Operations, and Finance to ensure Commercial, Scale, and Digital customers...
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