Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.
About the role
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
- 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
- Strong analytical skills with a proven ability to solve complex problems using data
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
More about this role
We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
*This is an in-office role based out of the New York office.
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
- NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive...
Browse similar: Startup jobs