Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.
About the role
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business — a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data (Snowflake, Databricks, BigQuery, and more), using chat, a spreadsheet interface, SQL, or Python. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
- Demonstrated ability to analyze customer usage data and translate insights into action
- Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
- Experience building or refining repeatable playbooks and scalable CS processes
- Familiarity with data analytics and business intelligence concepts, you don't need to be a data engineer, but you should be comfortable talking to customers about their data workflows
- Strong project management skills with the ability to run multiple workstreams simultaneously without dropping context
More about this role
This is an in-office role based out of our New York and San Francisco office.
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business. Sigma is the AI runtime for business — a platform where teams build and run analytics, AI apps, and agents directly on governed warehouse data (Snowflake, Databricks, BigQuery, and more), using chat, a spreadsheet interface, SQL, or Python. In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows.
Success in this role is about smart prioritization. With a large book of accounts, you'll use data-driven signals and automation to focus your attention where it drives the most impact: accelerating adoption, surfacing expansion opportunities, and mitigating churn before it happens.
- Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale
- Drive rapid time-to-value through efficient coordination of self-serve onboarding,...
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