Generate, submit, and track pay apps 6x faster. Siteline is the only construction billing software built for trade contractors—handling pay apps, lien waivers, lien rights, compliance, and collections in one place. Backed by South Park Commons.
About the role
Siteline is looking for a strategic Customer Success Manager to own our mid-market customer accounts. You'll serve as a strategic advisor and account manager to construction finance, operations, and project leaders, driving measurable business outcomes across the full post-sale lifecycle—from onboarding and adoption through renewal and expansion. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in Customer Success, Strategic Account Management, or a similar customer-facing role in B2B SaaS, including experience owning large mid-market accounts
- Demonstrated success driving customer retention, renewals, and expansion against defined revenue goals
- Strong consultative and commercial skills, with experience navigating executive stakeholders, renewal negotiations, and value-based expansion conversations
- Ability to translate customer business objectives into strategic account plans, measurable success criteria, and actionable recommendations
- Strong analytical and business judgment, with experience using customer health, product usage, and revenue data to prioritize a high-value portfolio
- Thrives in a fast-paced startup environment, with the ability to navigate ambiguity, adapt to changing priorities, and take ownership without waiting for a playbook
More about this role
Siteline is a fast-growing Series A startup transforming how construction companies get paid, headquartered in San Francisco.
Specialty trade contractors build the infrastructure America runs on, from data centers and schools to highways and hospitals. Yet most are still managing millions of dollars in billing and payments through spreadsheets and manual processes.
We’re changing that.
WHAT PROBLEMS ARE WE SOLVING
Construction is the slowest paid industry, with contractors waiting around 96 days to get paid. For those 96 days, subcontractors are funding payroll, materials, equipment, and the cost of actually doing the work - all before seeing a single payment. It’s little wonder they describe themselves as “America’s largest bank”.
Our mission is simple: get subcontractors paid faster. And we’re damn good at it. Siteline customers average just 55 days to payment, and that number keeps falling.
We’re building in a massive, underserved market with no true direct competitor. And while AI is reshaping industries everywhere, the physical infrastructure our customers build isn’t going anywhere. Data centers, hospitals, schools, roads, and power infrastructure still have to be built -and...
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