Slide delivers modern backup, continuity, and disaster recovery designed from the ground up for MSPs. Ultra-secure, NVMe-fast, and built without legacy technical debt. We've got your back(up). Backed by General Catalyst.
About the role
We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a subject matter expert for Slide's BCDR products, driving technical excellence and ensuring a world-class partner experience. This role works evening hours Hawaii time, covering overnight Eastern Time, so this position will be expected to work independently for the majority of their time. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery
- Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing
- Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V)
- Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB)
- Familiarity with scripting and automation (PowerShell, Bash, or Python)
- Excellent analytical, diagnostic, and troubleshooting skills
More about this role
This position works Sunday through Thursday, 4:00–11:00 PM HST (3:00–10:00 PM during Daylight Saving Time), providing overnight coverage for our partners on Eastern Time. The full shift schedule will be determined based on business needs and may include additional hours before or after this window.
Based in Westport, Connecticut, Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch with a clean-room codebase and free from legacy technical debt, Slide delivers a high-performance, easy-to-use platform designed for the future of MSPs. The company combines security, speed, simplicity, and support - without outdated pricing models or restrictive contracts.
We are seeking a Technical Support Engineer with deep expertise in BCDR solutions to support Slide's MSP partners in resolving complex technical challenges. In this role, you'll serve as a...
Browse similar: Startup jobs · Remote jobs