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About the role
As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This role will report to our Sr. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years B2B SaaS experience, familiarity with SaaS renewal motions
- Ability to handle multiple tasks in an efficient and professional manner
- Experience working through pre-set processes, while also seeking efficiencies in improving processes
- Strong sense of urgency and efficiency in completing work within set deadlines
- Negotiation skills with experience driving contracts to completion is preferred
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This role will report to our Sr.
Manager of Renewal Management in Costa Rica and this role is based in San José, Costa Rica. This role has flexibility to work remotely, but will need to be able to come into the office as required for training and business needs.
- Prepare and deliver high-volume renewals while...
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