Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work. Backed by Insight.
About the role
As an Engagement Manager within Customer Excellence and Professional Services at Smartsheet, you will play a critical role in setting customers up for success by prescriptively crafting and then leading the execution of large and transformative enterprise projects for our most strategic customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in customer-facing positions in a professional capacity ideally at Software or SaaS Provider
- At least 2 years of Project and Program Management experience at the enterprise level
- 2+ years of experience, leading customer-facing engagements in the enterprise space
- Management of large billable projects for external customers
- Experience using generative AI tools (e.g., Claude) to accelerate drafting, analysis, and process design, with sound judgment on accuracy, confidentiality, and customer data handling
- Experience with modern services deployment methodologies, with emphasis on software design and development
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
As an Engagement Manager within Customer Excellence and Professional Services at Smartsheet, you will play a critical role in setting customers up for success by prescriptively crafting and then leading the execution of large and transformative enterprise projects for our most strategic customers. The Engagement Manager serves as a trusted advisor to Smartsheet customers, provides mentorship to Sales & Professional Services teams, drives alignment across...
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