Personalize workflows, predict outcomes, and move faster with Smartsheet – a platform built for the way you work. Backed by Insight.
About the role
We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementations of sold Packaged Services. You will ensure customers have the best experience whether they are new to Smartsheet or mid-journey and looking to enhance their experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong time management skills
- Experience in client facing roles working with multiple clients simultaneously
- Ability to react, solve problems, and gather information
- Experience managing customer expectations and resolving conflicts in scope
- Highly motivated and resourceful team-player
- Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
We are looking for an experienced Implementation Specialist to guide customer enablement and product adoption for Smartsheet customers by delivering fixed fee, fixed scope services packages. As an Implementation Specialist, you will work closely with the Customer and Account Teams to achieve successful implementations of sold Packaged Services. You will ensure customers have the best experience whether they are new to Smartsheet or mid-journey and looking to enhance their experience. Your primary role is to expedite adoption, bolster retention and identify expansion opportunities.
This full-time position reports to a Manager of Solution Services based in Costa Rica.
- Lead multiple concurrent engagements to implement Smartsheet across...
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