About SmartSuite At SmartSuite, we believe that work should be both productive and joyful. Backed by Canapi Ventures.
About the role
You own Professional Services: implementations,, solution delivery, the implementation methodology, services packaging and pricing, and the services revenue, margin and utilization behind them. The company provides onboarding, advisory and implementation, and managed services; you make that catalog repeatable, priced right and delivered on time. You lead the professional services team and grow it as services revenue grows. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3 to 12 years of experience in professional services, GRC consulting or GRC platform implementation, or a combination of these
- A consulting or advisory-firm background in GRC, risk or compliance
- Hands-on GRC platform implementation experience: migrations from, or implementations of, platforms such as Archer, LogicGate, ServiceNow IRM or MetricStream
- Delivery for financial services clients: banks, insurers or other regulated financial institutions
- Experience leading implementation teams and running engagements to scope, schedule and budget
- Working knowledge of the GRC programs you will implement: risk, compliance, audit, third-party risk and resilience
More about this role
About the role
You own Professional Services: implementations,, solution delivery, the implementation methodology, services packaging and pricing, and the services revenue, margin and utilization behind them. The company provides onboarding, advisory and implementation, and managed services; you make that catalog repeatable, priced right and delivered on time. You lead the professional services team and grow it as services revenue grows. You work with Sales on scoping and pricing, with Product on what would speed delivery, and with the partner team on the advisory and reseller partners who implement with us.
What you will do
- Run every implementation from scoping through go-live, with a methodology your team and our partners follow.
- Define and price the services catalog: onboarding, advisory and implementation, migrations and managed services.
- Own services revenue, margin and utilization, with a forecast the CEO can plan on.
- Scope, estimate and sign off services on enterprise deals with Sales.
- Build the partner delivery model: enablement, certification and quality for the partners who implement with us.
- Hire, develop and lead the team as services revenue grows, and tell...
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