About Smartsuite
About SmartSuite SmartSuite is the AI-native work platform for GRC, IT, projects and business operations. Backed by Canapi Ventures.
About the role
At SmartSuite, we offer a competitive compensation and benefits package designed to support our employees personally and professionally. This is a remote position based in the United States, with a strong preference for candidates located in the Kansas City area. Candidates must be available to work core business hours aligned with Eastern or Central Time. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–4 years of experience in Revenue Operations, Sales Operations, Business Systems, Financial Operations, or a related function
- Experience administering or supporting CRM platforms such as Salesforce, HubSpot, or similar systems
- Strong understanding of CRM data structures, workflows, reporting, and data integrity
- Proficiency with spreadsheets, data analysis, and operational reporting
- Strong attention to detail, particularly when working with financial data, billing, and compensation calculations
- Ability to identify process inefficiencies, troubleshoot issues, and implement practical improvements
More about this role
- Serve as the primary functional administrator of SmartSuite's proprietary CRM, supporting daily operations, system configuration, and ongoing improvements.
- Maintain data integrity across accounts, opportunities, subscriptions, product catalogs, and customer records.
- Partner with Engineering and internal stakeholders to identify, test, and implement system enhancements and workflow automations.
- Troubleshoot system issues, support users, and ensure consistent adoption of established processes.
- Develop and maintain standard operating procedures, process documentation, and training materials.
- Manage and improve the workflows used to generate customer order forms, renewals, expansions, and contract amendments.
- Support accurate quoting by maintaining pricing configurations, discount structures, and standard commercial terms.
- Partner with Sales leadership to identify process inefficiencies and improve deal execution timelines.
- Ensure accurate and timely handoffs between Sales, Finance, and customer-facing teams.
- Coordinate post-sale customer provisioning, including account setup, user access, permissions, and subscription configurations.
- Manage customer...
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