Meet Smarty. You may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. Backed by Pear VC.
About the role
As a Customer Success Manager , you'll be the trusted partner for customers in your territory after the sale. You'll work alongside Account Executives, and with Technical Support, Product, and Marketing, to make sure customers get real value from Smarty. We're counting on you to lead onboarding, drive adoption, own renewals, and spot growth opportunities early. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree or equivalent professional experience
- 2+ years of customer success, account management, or related experience in SaaS
- Experience managing a renewal book and forecasting retention metrics
- Proficiency with our sales and customer success stack: Salesforce, HubSpot, and similar CRM/CS tools
- Competitive compensation, $60k-$90k base annually, plus commission
- 100% paid health, dental, and basic life insurance premiums (including family coverage)
More about this role
As a Customer Success Manager , you'll be the trusted partner for customers in your territory after the sale. You'll work alongside Account Executives, and with Technical Support, Product, and Marketing, to make sure customers get real value from Smarty. We're counting on you to lead onboarding, drive adoption, own renewals, and spot growth opportunities early. This role is for a proactive relationship builder who enjoys solving problems with industry-leading products and wants to grow with a team that's building something to last.
This is a full-time, onsite role in our Orem, Utah office.
- Own renewal outcomes for customers within an assigned territory, proactively identifying and addressing at-risk accounts before renewal
- Serve as the primary point of contact for customer health, adoption, and satisfaction after the sale
- Guide newly onboarded customers through implementation milestones and initial usage strategies to accelerate time-to-value
- Monitor account usage and engagement data to identify renewal risk and expansion signals, developing and executing a tailored retention plan for any at-risk account
- Surface expansion opportunities to the appropriate Account...
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