Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation. Backed by Sequoia.
About the role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Query performance & optimization - Monitor, review and provide actionable, hands-on support to optimize query performance and prevent recurring issues
- Cost Optimization opportunities - Analyze the customer’s warehouse configuration and utilization, implement recommendations in partnership with the customer
- System Integration - Work with System Integrator consultants at a deep technical level to successfully position and deploy Snowflake in customer environments
- Own release readiness for priority support customers, lead disaster recovery drills & provide hands-on migration support
- Drive Issue resolution and high case quality - partner with internal team to drive effective resolution and RCAs. Provide customer context and be the customer advocate
- Establish regular touchpoints with customers to provide technical and executive-level updates across all reported issues
More about this role
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake Support is committed to providing world-class solutions that inspire customer confidence and ensure business continuity. The DSE is a trusted technical partner to our Priority Support customers with a strong AI-first mindset, customer management skills & technical acumen. The role will lead the drive to reinvent and transform Priority Support into a deeply engaged, proactive offering that delivers high value throughout the customer’s post-go-live journey. The DSE role blends...
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