Socket fights vulnerabilities and provides visibility, defense-in-depth, and proactive supply chain protection for JavaScript, Python, and Go dependen... Backed by a16z and South Park Commons.
About the role
As Head of Customer Success at Socket, you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership
- Proven experience building and scaling technical, customer-facing organizations within B2B SaaS
- A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability
- Demonstrated success improving customer adoption, retention, and measurable business outcomes
- Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities
- A data-driven approach to understanding customer health, measuring performance, and making strategic decisions
More about this role
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.
As Head of Customer Success at Socket, you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams.
You will architect and build-out technical account management, and customer success; building strong functional leadership and a scalable, continuous customer experience. This is an opportunity to shape how we retain and grow customers during a pivotal stage of Socket’s journey.
Build and lead exceptional teams. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer...
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