Socure is the leading AI-powered identity verification platform trusted by 3,000+ customers to verify consumers, businesses, & employees with confidence. Backed by Accel.
About the role
As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-4 years of hands-on IT support experience in a corporate or SaaS environment
- Working proficiency in macOS and Windows troubleshooting, including imaging or enrollment, disk encryption, and common application issues
- Experience with an MDM platform (Jamf, Intune, or similar)
- Familiarity with Okta and Google Workspace administration at the support level
- Working knowledge of Slack and Zoom administration or end-user support
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
More about this role
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back.
You will be onsite in our SF office at-minimum three days a week and will also be available to provide...
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