Backed by Y Combinator.
About the role
The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Critical thinking skills and effective decision-making within the context of the organization’s culture
- Flexible interpersonal style to help coach others, Provides timely guidance and feedback
- Results in task accomplishment
- Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives
- Plans effectively, establishes courses of action for self and others to ensure work is completed efficiently
- Maintains effectiveness when experiencing major changes in work tasks or environment
More about this role
The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.
- Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
- Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
- Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
- Monitor and evaluate clinical and crisis key performance indicators.
- Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
- Provide coaching and oversight to team leads for effective management of call center operations.
- Training of all new team leads, crisis agents, and peer support...
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