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About the role
We are looking for a Customer Success Manager to support our SLED customers across state, local, and education accounts. In this role, you will manage a book of business, build trusted customer relationships, drive adoption of our Observability platforms, and help customers achieve measurable value from their investments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience working with SLED, public sector, education, or government customers
- Working knowledge of government procurement, approval, or operating processes
- Experience in Customer Success, account management, consulting, technology services, or a related customer-facing role
- Experience supporting SaaS, IT operations, networking, monitoring, observability, or other enterprise technology solutions
- Public sector experience is a plus, but it is not required. We are open to candidates who bring strong customer management skills, technical curiosity, and the ability to learn the public sector environment
More about this role
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
We are looking for a Customer Success Manager to support our SLED customers across state, local, and education accounts. In this role, you will manage a book of business, build trusted customer relationships, drive adoption of our Observability platforms, and help customers achieve measurable value from their...
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