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About the role
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum of 3 - 5 years experience
- Solid experience supporting Windows endpoints and macOS
- Strong Microsoft 365 / Office skills (Outlook, Teams, Excel, Word, PowerPoint) for both end-user and basic admin support
- Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi‐Fi troubleshooting)
- Experience with an enterprise ticketing / ITSM platform
- Experience with user provisioning and access management (Active Directory / Azure AD, group membership, basic security concepts)
More about this role
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
- Provide day-to-day desktop and application support for internal customers in the Austin office and remote users
- Support end-user devices including laptops/desktops, peripherals, mobile devices, printers, and conferencing equipment
- Monitor, triage, and resolve incidents and requests in the IT ticketing system,...
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