Solutions by Text (SBT) was formed in 2008 with the mission to deliver impactful conversational messaging for businesses through SMS. Backed by Edison Partners.
About the role
Solutions by Text (SBT) is seeking a Senior Account Manager to own and grow a portfolio of larger, higher-value and more complex customer relationships, with a primary mandate of revenue retention and a secondary mandate of account expansion through payments and new messaging use cases. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of relevant experience within SaaS software environments
- 5+ years of experience in an account management or commercial ownership capacity managing complex, enterprise-level customer relationships and significant recurring revenue
- Demonstrated history of successfully protecting, renewing, and growing substantial books of existing customer revenue
- Strong record of achievement against retention, renewal, expansion, NRR, GRR, quota, or other relevant commercial KPIs over multiple years
- Experience managing larger and more complex customer relationships involving multiple stakeholders, decision makers, use cases, and/or business units
- Demonstrable evidence of proactively creating expansion opportunities rather than relying primarily on inbound customer requests
More about this role
Solutions by Text (SBT) is seeking a Senior Account Manager to own and grow a portfolio of larger, higher-value and more complex customer relationships, with a primary mandate of revenue retention and a secondary mandate of account expansion through payments and new messaging use cases.
This role is accountable for ensuring customers are operationally successful, commercially retained, and positioned to expand across SBT’s evolving product portfolio, including payments and noncollections use cases such as lifecycle marketing. The Senior Account Manager will operate with a high degree of autonomy and commercial ownership, partnering closely with Customer Success to proactively manage risk, drive adoption, and deliver measurable revenue outcomes.
The Senior Account Manager will be expected to successfully navigate complex customer environments involving multiple stakeholders, business units, use cases, and commercial considerations. This position requires a demonstrated history of protecting and growing significant recurring revenue while building durable customer relationships and identifying opportunities for continued expansion.
This position blends disciplined account...
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