Sonar is the independent AI code verification platform trusted by 7M+ developers & organizations to help build secure, reliable software with confidence. Backed by General Catalyst and Insight.
About the role
Fulfill software access requests across our SaaS estate using identity provider group membership and in-application playbooks Execute new-hire onboarding and offboarding end to end: preparing and enrolling laptops, provisioning accounts and access, sending onboarding invitations, adding people to Slack channels and distribution lists, acting as the assigned first-day support contact for new joiners, and confirming equipment return on exit Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-5 years of hands-on experience in a helpdesk, service desk, desktop support, or IT support role, ideally at a fast-moving company with a distributed workforce
- Demonstrated experience running onboarding and offboarding workflows, including laptop preparation and enrollment, account creation, access provisioning, and equipment recovery
- Deep troubleshooting ability on macOS, Linux, and Windows endpoints, covering device enrollment, password and MFA problems, peripherals, conferencing hardware, and common application faults
- Comfort working a queue in an ITSM platform (Jira Service Management preferred) against defined response and resolution targets
- An automation-first mindset: you notice when you've done the same task three times and ask whether it should be a rule or workflow or an AI agent
- Sound judgment about your own limits: you resolve complicated requests independently while maintaining security boundaries and application guardrails
More about this role
Who is Sonar?
Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com , Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development.
Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. ercharge developers to build better, faster.
In this full-time Helpdesk Engineer role within Sonar’s End-User Technologies squad, you will keep our global workforce productive by delivering reliable technical support and...
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