About SpangleAI AI is fundamentally changing how people discover products, make decisions, and shop. We’re building the intelligence that helps retailers compete and win in this new world. Backed by Madrona.
About the role
We're hiring a Client Success Account Manager to own the day-to-day partnership with one of our enterprise retail and fashion brands. You'll be the trusted operator embedded with our client’s customer's marketing and e-commerce team. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Account health and adoption. Drive training, usage and response-time standards across your accounts. Monitor health signals — usage, sentiment, expansion potential — and flag risk early with a clear plan
- Data-to-decision translation. Support leadership team to turn A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that demonstrate ROI and incremental revenue impact
- 3–6 years in account management, customer success, performance marketing strategy, or a digital agency role serving retail and e-commerce brands
- Direct ownership of enterprise customer relationships
- Subject-matter fluency in performance marketing and/or e-commerce — you can hold a conversation about CVR, ROAS, AOV, CAC, and CLV and understand the story behind the numbers
- Hands-on with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce) and analytics tools (GA4, Shopify Analytics, Mixpanel, or similar)
More about this role
The Role
We're hiring a Client Success Account Manager to own the day-to-day partnership with one of our enterprise retail and fashion brands. You'll be the trusted operator embedded with our client’s customer's marketing and e-commerce team.
This is a hands-on, high-ownership role inside a customer function with rapid career progression opportunity. You'll support leadership in managing run reporting, drive usage, hold response-time standards, and surface the strategic needs for our clients in addition to identifying SOP opportunities and implementing AI workflows/skills to improve operations and operating KPIs.
- Manage sales to client onboarding process. Participate in sales discussions and create client onboarding resources, serving as the primary liaison across all stages of the customer lifecycle (including sales, onboarding, pilot, and long-term engagement).
- Training and enablement. Build and maintain training programs for Spangle merchant tools, then train client teams to use them on their own, from setup and best practices to reading the results, so they can track and improve their AI product discovery and conversion objectives.
- Client reporting and QBRs. Own client...
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