Maximize your social ROI with Sprout Social, trusted by 30k+ brands. Power everything from publishing and engagement to analytics and influencer marketing. Try 30 days free. Backed by NEA.
About the role
As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value book of business. Your focus is bringing segment strategy to life with operational rigor, ensuring repeatable team execution, and driving retention and portfolio growth.
What they're looking for
- Customer Success Experience: 6+ years in Customer Success or account management, with direct experience owning a strategic or enterprise book of business
- People Leadership: 1+ years of experience leading client-facing teams, with a track record of coaching, performance management, and developing high-tenured individual contributors serving matrixed enterprise clients
- Commercial & Operational Track Record: Proven success driving retention and growth targets, paired with strong business acumen across renewals, negotiations, process refinement, and project management
- Risk & Influence Skills: Exceptional communication and negotiation skills, with the ability to influence key stakeholders and maintain sound judgment under pressure
- Generative AI Proficiency: Hands-on experience applying generative AI tools (e.g., for research, account prep, communication) to optimize personal and team productivity
- Travel: Ability to travel for customer on-sites within the U.S. 4+ times per year
More about this role
Sprout Social is looking to hire a Manager, Customer Success, Strategic for the Sales & Customer Experience team.
At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.
In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.
As Manager, Customer Success, Strategic, you will lead a team of tenured Strategic Customer Success Managers overseeing a high value...
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