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About the role
We’re looking for an experienced team leader and enthusiastic people manager, with strong cross-functional collaboration skills and the desire to get things done. You are passionate about the value of customer voices and possess an extensive understanding of building and executing customer advocacy and community management strategies to drive sharing success stories at scale.
What they're looking for
- 8+ years of experience in Customer Marketing, Advocacy or Community management, with 5+ years of experience in a fast-paced SaaS or B2B tech environment
- 2+ years of experience in direct people management with remote teams
- Demonstrated ability to translate business needs into applicable customer marketing strategies that then are executed as effective advocacy and/or community engagement programs
More about this role
Sprout Social is looking to hire a Senior Manager, Customer Advocacy & Community to the Customer Marketing team.
At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. As the social intelligence platform powering the future of customer connection, our Marketing team is the driving force behind turning that vision into reality. We lead with clarity and act with speed to drive market leadership, generate demand, and accelerate customer expansion, all in close partnership with core cross-functional stakeholders.
Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future of the global brands we empower. We measure success by the business results we create and a shared commitment to excellence in our craft. If you’re ready to own your impact, accelerate your career, and build the definitive system for business, this is where you belong.
- Team Leadership: Oversee a best-in-class team that develops and implements engaging user community and customer advocacy programs that build trust, drive product usage and deepen our relationships with customers at scale.
- Champion our Customers: Inspire and engage...
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