SpyCloud is a developer of a prevention platform used to prevent users' accounts and thwart online fraud. Backed by Silverton Partners.
About the role
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Highly detail-oriented with the ability to handle a large volume of renewal activity
- Strong customer service, listening, and communication skills
- Customer-focused approach to managing renewals and interactions
More about this role
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction.
- Renewals Process Ownership:
- Own the renewals process from start to finish.
- Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
- Revenue Facilitation:
- Drive revenue by facilitating commitment and follow-through on securing payment from customers.
- CPQ Management:
- Work in CPQ, ensuring completeness and accuracy of data and processes.
- Customer Landscape...
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