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About the role
Acuity Scheduling, a Squarespace company, helps appointment-based businesses take back their time, giving clients a seamless way to book appointments while removing the administrative burden that gets in the way of the work that matters. We're looking for a Senior Manager, Business Performance to be the business driver behind our scheduling product's growth story.
What they're looking for
- 5+ years of experience in business operations, strategy, or commercial analytics, ideally in a product-led or subscription business
- A strategic and commercial thinker who leads with business outcomes and works backward to the data
- Proven ability to define and evolve metrics frameworks: you know the difference between a KPI that reflects business health and one that just moves
- Strong data storytelling skills: able to translate complex findings into clear, specific narratives for executive audiences
- Technically fluent: comfortable writing SQL, working with BI tools (Looker, Tableau, or similar), and doing self-driven analysis without being blocked
- Experience as a cross-functional connector, working across finance, marketing, product, and data teams to align on what matters and why
More about this role
Acuity Scheduling, a Squarespace company, helps appointment-based businesses take back their time, giving clients a seamless way to book appointments while removing the administrative burden that gets in the way of the work that matters. We're looking for a Senior Manager, Business Performance to be the business driver behind our scheduling product's growth story.
This is a role for a strategic thinker with enough technical and data fluency to be self-sufficient. You'll define what should be measured, and shape the KPIs that reflect real business health. You'll work across finance, product, marketing, and data and insights to get the story in shape. You won't be working in raw data tables, but you will be the primary voice driving our analytics and data engineering teams to build what the business actually needs to answer its most important questions.
This role reports to the Product Director of Acuity Scheduling and is based at our New York City headquarters or remote.
- Define what good looks like. Own the KPI and metrics framework for Acuity, working across functions to determine which measures actually reflect business health and customer outcomes. Identify the segments and...
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