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About the role
SRI’s BioCyc/Pathway Tools serves a global scientific community. It is a leading bioinformatics platform with curated genome databases for model organisms and thousands of microbes.
What they're looking for
- Degree in Biology or related field a plus but not required
- 2-5 years of sales operations/customer support experience with customers’ finance and purchasing teams
- Candidates must be a U.S. Citizen or Permanent Resident
- Experience with HubSpot required
- Experience with MS Office Tools
- Comfort working with scientific customers and translating their needs into actionable sales insight
More about this role
SRI’s BioCyc/Pathway Tools serves a global scientific community. It is a leading bioinformatics platform with curated genome databases for model organisms and thousands of microbes.
We are seeking a Sales & Operations Coordinator to drive the operational sales cycle for the BioCyc/Pathway Tools for renewals and completing new sales. This role ensures customers have a seamless experience—from initial interest through long-term renewal—so researchers can focus on discovery while we deliver a dependable, user-friendly commercial process. The ideal candidate combines strong operational discipline with a customer focused mindset and an interest in scientific software.
This is a part time position that will work 20 hours per week, and is fully remote.
- Lead the sales process for both renewals and new customer acquisitions.
- Maintain accurate renewal tracking in HubSpot and Stripe, ensuring proactive outreach, customer negotiation and on‑time renewals.
- Partner with SRI Finance and Legal to facilitate smooth contracting, invoicing, and compliance.
- Deliver a consistently positive customer experience through clear communication and reliable follow-through.
- Keep meticulous records of...
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