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About the role
The Director, Client Success is a leadership role responsible for executing the client success strategy across a defined portfolio of accounts. This role leads a team of Client Success Managers (CSMs), driving retention, growth, and satisfaction through operational excellence and strategic engagement. Reporting to the SVP, Client Success, the Director will help build a high-performing, growth-oriented function by turning company strategy into consistent results for their segment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A leader who balances long-term goals with short-term execution
- A people leader who develops talent, sets high standards, and brings clarity to complexity
- A clear communicator who influences cross-functionally and with clients
- Comfortable owning complex escalations and driving resolution with confidence and empathy
- Passionate about customer outcomes and relentless about client value realization
More about this role
The Director, Client Success is a leadership role responsible for executing the client success strategy across a defined portfolio of accounts. This role leads a team of Client Success Managers (CSMs), driving retention, growth, and satisfaction through operational excellence and strategic engagement. Reporting to the SVP, Client Success, the Director will help build a high-performing, growth-oriented function by turning company strategy into consistent results for their segment.
- Execute client success initiatives for your portfolio, aligned with company retention and growth objectives (GRR + NRR).
- Lead, coach, and develop a team of CSMs, building a culture of accountability, results, and continuous improvement.
- Apply and refine scalable processes for client lifecycle management, expansion, and proactive engagement.
- Partner with Sales, Marketing, Product, and CS Operations to deliver a seamless client experience.
- Contribute to Client Success strategy by providing field insight and recommendations to the SVP.
- Act as an escalation point and executive sponsor for key accounts, building relationships with senior client stakeholders.
- Manage churn mitigation using client...
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