Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
About the role
Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment. Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
What they're looking for
- Proven experience in customer experience, account management, or a related field
- Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment
- Excellent communication and relationship-building skills to work effectively with internal and external stakeholders
- Analytical mindset with attention to detail and problem-solving capabilities
- Experience with financial processes, including auditing invoices and managing accounts receivable
- Ability to lead customer business reviews and provide strategic recommendations
More about this role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and...
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