Stord offers fulfillment, warehousing, and transportation for DTC and B2B, plus the integrated software you need to provide your end consumers with the best pre-purchase and post-delivery consumer experience. No matter your product, Stord is ready to power... Backed by Kleiner Perkins and Lux.
About the role
As a Program Manager, Professional Services, you will be the face of Stord as we grow our business and partnerships together with our customers. You will be responsible for driving the onboarding experience of new customers to Stord's supply chain solutions, as well as enabling the brand growth of existing customers as they launch new channels, services, and products to their end-customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent communication skills (verbal, written), to communicate horizontally and vertically within the organization and externally to customer stakeholders, all with clarity, precision and succinctness
- Willingness to be a versatile team player that is comfortable under pressure, bold in asking for clarification when the requirement or action item is unclear, and unafraid to challenge assumptions or expectations that are unfounded
- The endless drive and resilience to remove barriers and enable teams to complete their objectives, and the charisma to lead and bring together members from functional, technical and operational to achieve program goals
- Experience in a cross-functional, customer-oriented change role such as a consultant, manager, or customer implementation manager in a supply chain services, SaaS, and/or consulting environment
- Demonstrated ability to deliver results in a complex, fast-paced environment while balancing multiple priorities, mitigating risks, and effectively managing limited resources
- Enthusiastic desire to continuously iterate and improve existing tools and processes, with customer obsession and successful business outcomes as core drivers
More about this role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord...
Browse similar: Startup jobs · Remote jobs