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About the role
We’re looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts. ✅ 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
We’re looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.
What you’ll own
✅ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
✅ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
✅ 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
✅ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
✅ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
✅ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
✅ Team leadership: manage and develop two HR analysts
What success looks like
✅ Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
✅ Month 6: top automation/AI opportunities live and core processes documented
✅ Month 12: 2027 plan delivered and a measurable drop in HR handling time...
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