Build Interactive Product Demo in 10 mins for SaaS companies. Backed by Y Combinator.
About the role
Our customer base has grown fast, and Customer Success owns what happens next: onboarding new customers onto all three products (Demos, Hubs, and RepX), driving adoption, and keeping them for the long run. We’re hiring a Head of Customer Success to own gross revenue retention (GRR) and lead the full CS org: CSMs, support, and integrations . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience working closely with marketing and sales teams , who are the buyers and users of our product
- Experience leading more than one function at once (CS, support, and a technical or integrations team), ideally across time zones
- Owns GRR as the headline metric and can show how they moved it
- Has led CS across multiple products on a fast-expanding product line
- Very comfortable with AI and automation. We run a lot of CS on Claude automations, and you’ll own and extend them
- A player-coach and strong executive communicator who jumps on a save call or into the data when it matters
More about this role
Storylane helps go-to-market teams show their product instead of just talking about it. We launched in 2021 and have grown fast since, 3.5x in 2023 and 2.5x in 2024 , scaling to $10M+ ARR and 4,000+ customers , including Gong, Amazon, Microsoft, and NASDAQ . Much of that growth came from a product people love and spread on their own. We’ve since added RepX , our AI agent that qualifies website visitors and brings them into a live, clickable demo, and we have more products launching fast.
Our customer base has grown fast, and Customer Success owns what happens next: onboarding new customers onto all three products (Demos, Hubs, and RepX), driving adoption, and keeping them for the long run.
We’re hiring a Head of Customer Success to own gross revenue retention (GRR) and lead the full CS org: CSMs, support, and integrations .
This is more than people management. You’ll run three teams with three different jobs : CSMs who onboard, renew, and expand accounts; support that keeps customers unblocked; and an integrations team that connects customers to the right platforms so they see ROI. The team spans the US and India and runs on US hours . You set the strategy, the targets, and the...
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