Get customer insights 10x faster with Strella. AI-moderated interviews and real-time synthesis turn customer research from weeks into hours. Backed by Bessemer.
About the role
Building the Future of Research: We’re expanding beyond software into a new model of full-service insights, combining AI-powered research with expert-led strategy. You’ll be among the earliest hires helping shape this offering. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6 - 8+ years in customer success, account management, or a related customer-facing role, with prior experience owning renewals and expansion revenue
- Thrives in high-pressure or fast-paced environments, early-stage startup experience a plus
- Has worked with minimal oversight and shown strong ownership
- Bonus: familiarity with research, insights, or B2B SaaS industries
More about this role
Strella is reimagining market research with AI. Our platform conducts in-depth, AI-moderated interviews and transforms customer conversations into actionable insights in a fraction of the time of traditional research.
We’re building a new model for market research that combines the speed and scale of AI with the strategic expertise of world-class researchers. Our mission is to make high-quality customer understanding faster, more accessible, and more impactful for every business.
Explosive Growth: We’ve more than quadrupled our annual recurring revenue over the past year, demonstrating strong demand for a fundamentally better way to conduct research.
Enterprise Traction: Trusted by leading brands including J.Crew, Chobani, DraftKings, and to uncover customer insights and inform critical business decisions.
Strong Investor Backing: Raised capital from Bessemer Venture Partners to accelerate our mission of transforming the market research industry.
Massive Market Opportunity: We’re bringing AI-native technology to a $100B+ global insights industry, replacing slow, expensive research processes with a faster, more scalable approach.
Building the Future of Research: We’re expanding...
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