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About the role
Summary: The Private School Operations Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High School Diploma or GED required
- Associate's degree preferred
- 4+ years of directly related operational, enrollment, customer support, or administrative experience, or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions
- High level of attention to detail with focus on quality while working in a high-volume environment
- Demonstrated ability to work independently in an effective and efficient manner
More about this role
Summary: The Private School Operations Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.
- Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.
- Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.
- Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.
- Analyze operational trends, identify root causes of recurring...
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