Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
- Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
- Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
- Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
- Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working
More about this role
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.
Stripe’s Customer Success Managers are ongoing partners to some of our largest users after they begin using Stripe. They help users understand the health of their business on Stripe, address challenges, and identify opportunities to get more value from our products. Through regular business reviews and account engagement, they connect users’ priorities with how Stripe can support their business.
The Customer Success Enablement Business...
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