Stripe is a financial services platform that helps all types of businesses accept payments, build flexible billing models, and manage money movement. Backed by General Catalyst, Khosla and Kleiner Perkins.
About the role
You’ll resolve hardware, software, and business-system issues, maintain office technology, and support executives and high-stakes meetings. This role requires in-person support, including desk setups and equipment management. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 2 years of experience in an IT help desk or technical support role
- Working knowledge of Apple hardware and software, Google Workspace, Slack, Zoom, and Atlassian tools, including Jira and Confluence
- Understanding of script execution and troubleshooting using languages such as Ruby, Bash, or Python, and working knowledge of device provisioning and endpoint management tools such as DEP and FleetDM
- Ability to independently prioritize support requests and project work while collaborating with a global team
- Clear written and verbal communication, including technical documentation, and an empathetic, customer-focused approach to problem-solving
More about this role
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Corporate Technology (CorpTech) Services team supports Stripes working in offices and remotely around the world. We keep critical business systems running and support onboarding, offboarding, and everyday technology needs. We’re looking for a Tier 1 Support Engineer to join our Americas team, providing thoughtful, individualized, in-person support while collaborating with a global team.
You’ll resolve hardware, software, and business-system issues, maintain office technology, and support executives and high-stakes meetings. This role requires in-person support, including desk setups and equipment management.
- Provide hands-on support for executive devices, including macOS and iOS...
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